Delivery time & costs
Delivery for orders in metropolitan France is 3 to 4 working days (except peak periods).
In periods of high commercial activity (Archives, Privilege Sales, sales, etc.) preparation times are extended.
For personalized orders (tote bags and personalized accessories with badges or embroidery), preparation times are 10 additional working days because our Parisian Atelier must carry out the customizations by hand.
DELIVERY OPTIONS - FRANCE
1. HOME DELIVERY:
- with the carrier Chronopost: for orders shipped by our warehouse
- with the carrier TNT (Fedex): for orders shipped by a Vanessa Bruno store
2. DELIVERY TO STORE (CLICK AND COLLECT):
Orders are shipped to the Vanessa Bruno store selected when ordering
3. COLLECTION POINT DELIVERY:
- with Mondial Relay: the order is delivered to the relay point chosen when validating your order
4. DELIVERY BY COURIER (in 4 hours - only Paris and Lyon)
See the conditions in the "Delivery by courier" tab
The invoicing of the delivery depends on the carrier chosen and your country of delivery.
For metropolitan France, delivery is free from 120 euros of purchase.
Delivery in 4 hours in Paris
Delivery by courier (delivery in 4 hours), delivery is 12 euros (within the limit of available stocks).
Once the order has been accepted and validated by the Vanessa Bruno boutique (depending on available stock), the order is delivered within 4 hours by the courier.
This delivery service is available Monday to Friday between 11 am and 4 pm :
Case 1: Order placed between 11 a.m. and 4 p.m. > same-day delivery within 4 hours as soon as the shop has validated the order (depending on its stock).
Case 2: Order placed after 4 p.m. > next day delivery from 11 a.m.
This delivery option is open only for Paris and Lyon.
Free delivery from an announced amount does not apply for an order in express delivery by courier.
Track my order
TRACK MY ORDER
You can find all the information about your order in your ‘My account’ area. You can track the various stages in your order's processing.
Once your order leaves our warehouse, we will immediately notify you with an email.
This message will give you the tracking number, enabling you to follow your order online here : https://www.bglobale.com/Order/Track/mZMY
Simply click on this link to see where your package is currently located in real time.
MY ORDER IS NOT SHIPPED YET
Please check that your order is not suspending due to a secure payment process. If it does, your order status is "Waiting for supporting documents". You have received this request on your emails, please check your "spam" box.
If not, and if after 72 hours your order status is still "pending", you can contact us through our help center :http://service.global-e.com/?id=bc838f97-2b69-460c-bc58-9ee48b88dd16
Our team will investigate.
I want to add items to my order or change the delivery address
Add articles Once your order is finalized
if you have already paid for your order online, it is impossible for us to make any changes (change of model, size) for technical and logistical reasons.
Upon receipt of the package, if the order does not suit you, you can request a return from your customer area (you can refer to our return procedure).
You can therefore place a new order for the other parts you need.
Change delivery address
Unfortunately, the address of an order placed in shipped status can no longer be changed. However if your order is in preparation status we have very little time to change your delivery address from a logistics point of view. Thus we cannot guarantee that the modification is possible but we invite you to contact us to make the request.
Payment in installments
Payment in 3 or 4 installments free of charge is possible with ALMA from 150 euros of purchase for metropolitan France.
If necessary, you can write to Alma: PAIEMENT@GETALMA.EU
In the event of a defective item or an anomaly in your order (missing item, damaged package, repackaged package, etc.), you have 2 business days from the date of receipt of your order to notify us of any product conformity problem.
An email with photos and the order number must be sent to Customer Service (email@example.com) to report any quality problem. The customer will have to wait for the return of Customer Service with the instructions to follow.
If the 72-hour deadline for reporting any anomaly is not respected, our team will not be able to take charge of your request.