Please allow an extra preparation time of 10 working days for personalized items. Please note that customized pieces are not eligible for return or exchange. (as defined in our Terms and Conditions)


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Frequently asked questions

What are the delivery prices and delivery time ?

Delivery price depends on delivery times and delivery zone. We deliver in Metropolitan France, including Corsica and in the European Union. Orders in stock in our warehouse are sent within 2 days. For further details about delivery conditions, read our Terms and Conditions of Sale.

Is online payment secure ?

Payment is made in euros on the Vanessa Bruno website, in the English language.

All data of your order and your payment is sent encrypted by SSL, from your computer to the electronic payment terminal of our banking partner, Ogone.

You can check that the security system is operating by the presence at the bottom of the page of a locked padlock security symbol. Therefore, you can pay online safely, no data is stored.

In order to combat online fraud, Vanessa Bruno has chosen to use the 3D Secure system implemented by financial institutions since 1 January 2009.

The 3D Secure standard has a policy of requesting additional information, known to the bank and the holder of the bank card during a transaction. It helps strengthen the authentication of its customers during online payments. This authentication ensures that the bank card is indeed being used by its rightful owner.

Specifically, when paying on a sales website with the "MasterCard Secure Code" and "Verified by Visa" logos, a new window appears asking for personal information from the payer. This can be the date of birth of the holder of the payment card or a secret code sent by SMS, depending on the customer's bank. The checking of the entry of this information makes it possible to verify that the user, who is making the payment, is truly the person associated with the card being used. If you are not yet in possession of your 3D Secure code, please contact your bank.

This authentication is mandatory and any refusal or error in entry of the personal information will result in the cancellation of the transaction.
You can pay for your purchases using two means of payment. By bank card or PayPal.
The bank cards accepted by the website are VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS AND CB
If you want to pay for your purchase via PayPal, simply choose this payment method in the purchase funnel, a link will redirect you to the PayPal payment platform where you simply log into your account or create one, to access the payment process.

How can I track my package ?

You will find all the informations about your order in "My Account" section. You will be able to see the status of your order.
You will be notified by email when your order leaves our warehouse.
This message will contain a number to track your order online. You will have to click on the link to know where your package is.

How can I return my product ?

In your Costumer Area, you will be able to view your order history. You can also ask for a cancellation. If the order has not left the warehouse yet, cancellation is possible and you will reveice a refund. If the order has already left the warehouse or has been delivered, you can download directly the return tag from your Costumer Area to insert on the package. Returning fees will be at our charge. Once the returning order is received and checked in our warehouse, we will proceed with the refund.

How can I use my coupon ?

Coupons are required for specific promotions. They can be used once and you cannot use more than one coupon in the same order.

How to use coupons :

The coupon should be entered in the dedicated field of the shopping bag, before your order is confirmed. Once your order is confirmed you cannot benefit from the special offer anymore and the coupon is lost.

Furthermore, most of the coupons have a fixed time duration.

Any question ?

Contact us using the form

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